California Institute Of Regenerative Medicine
Patient Support CareCard

Debit Card Instructions for Use

The California Institute Of Regenerative Medicine (CIRM) is pleased to provide you additional information on how, and where, you can use your approved CIRM support debit card during your drug trial.

Eligible Patients/Caregivers may be allocated funds daily to assist in transportation and nutrition (i.e., meals), which will be loaded daily on a debit card beginning on the first day of your scheduled travel and ending on the last day of scheduled travel. It is important to note the daily allotment amount does not carry over from one day to the next if the full allotment is not utilized, and the amount resets each day.

Your debit card is restricted to merchants associated with meal/grocery purchasing such as grocery stores or meal delivery services (i.e., Door Dash or Grub Hub) or transportation related expenses.

Where You Can Use Your Card

• Grocery Stores
• Restaurants
• Fast Food / Coffee
• General Merchandise or Convenience Food Stores
• Pharmacies or Drug Stores
• Gas & EV Charging Stations

Where Your Card Will Be Declined

• Retail / Department Stores
• Home Improvement Box Stores

Helpful Tips for Using Your Card

• When possible, run the card as Credit, or simply press the enter or green button and sign when prompted.
• If you run as Debit, the PIN code is the last four digits of the debit card number (note: you cannot use your card to withdraw funds at an ATM machine).
• To purchase gas, please prepay with an attendant in the gas station.
• When dining at a restaurant (or other vendor that anticipates gratuity), please note an automatic 20% gratuity is often pre‑charged and added to the bill.
• Only attempt to charge the remaining dollar amount on the card – you will need to charge any remaining amount to your personal card (e.g., if a purchase is $57 and you only have $50 on the card, ask the vendor to charge $50 on the card and $7 on your personal card).
• Attempting to run your card multiple times may lock the card or prevent you from using it. If your card is declined three times in a row, please call customer support.
• Daily funding ends and restarts at 12:00 AM EST.
• To check your daily balance, simply call the 800# on the back of the card and enter your 16‑digit card number when prompted.

Terms & Conditions

Patients/caregivers must meet eligibility requirements including income and distance to Qualified Trial Centers. This program is available to residents of the U.S. and Puerto Rico who participate in CIRM sponsored drug trial programs. Patients must be enrolled in a CIRM drug trial to receive benefits. Only caregivers are eligible to receive support while patient is participating in a drug trial.

Need Help?

If you have any questions before or during your travel, please contact CIRM Patient Support Program: